Privacy policy

Privacy policy

This policy explains what personal data we receive when you send us an enquiry through the website, by e-mail or by phone, what we use it for, how long we keep it and what rights you have.

1. Who processes your data

The controller of your personal data is Morfey Logistics EOOD.

• Company ID (EIK): 201059740
• Registered address: 18 Parizhka Komuna St, Varna, Bulgaria
• E-mail: office@morfey-logistics.com
• Phone: +359 88 666 3000

For any question about your personal data, write to office@morfey-logistics.com.

The e-mail addresses of the people in our departments, listed on the Contact page, are company addresses. We handle messages sent to them in the same way as those sent to our general mailbox.

2. What data we receive

Through the enquiry form:

• the type of enquiry and the customs procedure or mode of transport;
• your name, company, e-mail address (required) and phone number;
• the description of the goods and the route that you write;
• an attached file, if you send one (for example an invoice or a bill of lading, which may contain personal data);
• the box you tick to agree that your details may be used to reply.

Technical data: the IP address the enquiry was sent from and the time it was sent. We use them to protect the form from automated submissions and to limit the number of confirmations the site sends to one address.

When you write to us by e-mail or call us, we receive the data you give us yourself.

3. What we use the data for

• To reply to your enquiry and send you a proposal. ENS enquiries go to our ENS department (ens@morfey-logistics.com), all others to our office.
• To send a confirmation that we received your enquiry to the e-mail address you gave.
• If the enquiry leads to a contract: to perform it (for example the customs clearance and the transport of the goods).
• To protect the website and the form from misuse and automated submissions.

We do not use the data for advertising and we do not sell it.

4. Legal basis

• Steps before a contract at your request (Article 6(1)(b) of the General Data Protection Regulation, GDPR): replying to your enquiry and sending a proposal.
• Consent (Article 6(1)(a) GDPR): the box in the form. You can withdraw your consent at any time by e-mailing us; this does not affect the processing before that.
• Legal obligation (Article 6(1)(c) GDPR): where the law requires us to keep documents, for example under accounting and customs legislation, once we have a contract.
• Legitimate interest (Article 6(1)(f) GDPR): protecting the website from misuse.

5. Where the data is kept and for how long

Your enquiry reaches our mailbox as an e-mail. A copy is also kept in the website's database (by the Flamingo plugin), which only authorised staff can access.

We keep the enquiry and the correspondence for as long as we need them to reply and, if it comes to a contract, to perform it. If there is no contract, we delete the data once it is no longer needed for the reply. Documents relating to a contract are kept for the periods the law requires.

The IP address used to limit confirmations is kept briefly, for up to one hour.

6. Who receives the data

• Our staff who handle the enquiry.
• The providers of the website hosting and of the e-mail service, who process the data on our behalf and on our instructions.
• If the enquiry leads to a contract: the parties without whom the service cannot be performed, for example the customs authorities, carriers, and port and ferry operators.
• Public authorities, where the law requires it.

7. Data outside the EU

We transfer data to recipients outside the European Union and the European Economic Area only where this is needed to perform your order (for example transport to or through a third country), or with appropriate safeguards under the GDPR.

8. Cookies and outside services

The website sets one cookie, pll_language, which remembers the language you chose. We do not use cookies for statistics or advertising.

Fonts, photos, video and the map load from our own server. The website loads no content from other servers, so while you browse it your browser does not send its IP address to outside services. The Cookies page gives the details.

9. Your rights

You have the right:

• to know whether we process your data and to receive a copy of it;
• to ask us to correct inaccurate data;
• to ask us to delete it;
• to ask us to restrict its processing;
• to receive your data in a usable format or have us transfer it to another controller;
• to object to processing based on legitimate interest;
• to withdraw your consent at any time.

Write to us at office@morfey-logistics.com. We reply within the time limits set by the GDPR.

10. Complaints

If you believe we process your data unlawfully, you can complain to the Bulgarian Commission for Personal Data Protection (CPDP): 2 Prof. Tsvetan Lazarov Blvd, 1592 Sofia, Bulgaria, www.cpdp.bg.

11. Security

We protect the data with technical and organisational measures: an encrypted connection to the website and access limited to the staff who work on the enquiry.

12. Changes

When we change this policy, we publish the new text on this page with the new update date.